Algeos

554 7.3 Any surplus goods delivered shall remain the property of the Company and The Customer shall notify the Company immediately and take all responsible precautions for the safe custody and protection of such surplus goods until the time of their removal by the Company. 7.4 For all returns contact us. The Company will issue a Goods Returns Number and this must be clearly marked on the exterior of every package returned and a completed returns form enclosed with the goods. Returned goods must be suitably packaged, for transportation by carrier. Goods received without suitable packaging will not be credited. Even where the Company has made the error, full credit will only be given on returned goods that are fit for sale and of current lines. It is imperative that all Instruments & Podiatry Nippers and similar implements are sterilised and accompanied by a printed validation certificate for their batch. This also applies to any clinical equipment and machinery. Under no circumstances shall any goods be returned to the Company without prior consent therefore please contact us on 0151 448 1228 for a valid returns number, before sending your products back. If you do not obtain a valid returns number, liability is not accepted and we reserve the right to dispose of such items. 7.5 The Company is under no obligation to accept goods for return outside of 14 days' notice due to customer ordering errors i.e. surplus stock, unauthorised, contaminated, damaged on return, but where it agrees to do so a 15% handling charge will apply, and The Customer will arrange carriage and pay all freight charges. Where the customer has ordered bespoke items for example, laminated materials, made to measure, personalised or special orders unless goods are faulty – (see 7.1) returns in part or in full will be refused. 7.6 Refused Collections/Deliveries – We reserve the right to make a 15% handling charge on all consignments tendered for collection/delivery which are refused without justification. Where goods are returned to us in similar circumstances afore mentioned, i) and re-delivery is requested we will charge for that re-delivery ii) and contact is not made within 7 days for re-delivery of cancellation, the original payment method will be refunded – not including the delivery cost and a 15% handling charge will be deducted 7.7 With prior consent (an authorised return see 7.4), only unused and complete goods may be returned. They must be undamaged current lines in their original packaging, displayed in our most recent catalogue or online and less than 12 months old. Goods not conforming to these criteria may not be accepted for credit. Made to Order and Non-stock products are non-refundable. (see examples at 7.5) 7.8 We do not accept for return any pharmaceutical, local anaesthetic or prescription only medicines unless by prior arrangement and the reason for return agreed in advance. This is because the products under the aforementioned categories are strictly controlled by temperature storage, timely deliveries and batch details. We reserve the right to refuse to credit and destroy products sent back outside of this agreement. Your consumer rights are not affected by these restrictions. 7.9 All items of furniture (as advised by A Algeo Ltd. and its representatives) are non – returnable This does not affect your consumer rights Where we agree to accept the return of furniture in exceptional circumstances agreed by Customer Service Manager and Quality Manager, all return costs will be paid by the customer. Costs will be at a minimum 1 hr labour service charge plus a per mileage cost. Per mileage cost is for 2-way travel returning to A. Algeo Ltd address and may include a supplement for more than 1 person if required for safe collection. An 'overnight' cost for travelling time of more than 4 hours will be billed for as will any additional travel fees (tolls, ferry crossings etc) and specialist vehicle hire if required. It may be necessary to pay agreed collection costs in advance. We do not guarantee a specific collection date in advance. 7.10 Proof of goods returned to the company by The Customer (for refund) should be retained by The Customer. 8. Delivery 8.1 Any dates quoted for delivery are approximate only and whilst we will make every effort to meet with any customer deadlines, The Supplier shall not be liable for any delay in delivery of the goods or costs incurred. 8.2 Delivery is complete when products have been accepted by The Customer, unless point 7 applies. 8.3 The risk in the goods shall pass to The Customer on completion of delivery. 8.4 The title of the goods shall not pass to The Customer until we have received payment in full, including all applicable delivery charges. 9. Price of products and delivery charges 9.1 The prices of the Products and delivery charges will be as quoted on our websites and in our catalogues. However, if we discover an error in the price of Product(s) you ordered or delivery charges, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or to cancel your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. 9.2 Prices for our Products may change from time to time, but changes will not affect any order which has already been accepted. 9.3 The price of a Product excludes VAT (where applicable) which shall be added to the price at the applicable current rate chargeable in the UK for the time being. 9.4 The price of a Product does not include delivery charges see 9.1. 9.5 We may invoice The Customer for the Goods on or at any time after completion of delivery. 9.6 The Customer shall pay the invoice in full and in cleared funds within 30 days from the invoice date. 9.7 All goods supplied to The Customer against the contract shall remain the sole and absolute property of A. Algeo Ltd. until paid in full and The Supplier shall retain the right to recover same goods together with other goods which have been the subject of previous contracts between The Customer and The Supplier in the event of The Customer not making full payment of A. Algeo Ltd. for the contract. 9.8 All claims for shortage must be notified to us within 5 days of receipt of goods. 9.9 We reserve the right to charge interest at 5% above the Bank of England's base rate for all overdue payments. 10. How to pay 10.1 We accept various payment methods including credit/debit cards or BACS. Please contact Customer Services on 0151 448 1228 for clarification if required. We reserve the right to withhold delivery until such time as we are satisfied that the payment received has cleared in the banking system. 11. Our warranty for the Products 11.1 We warrant that from the date of delivery, the goods shall; Conform (in all material aspects) with their description and any applicable specification or the specification. Be free from material defects in design, material and workmanship. Be of satisfactory quality (within the meaning of the Sale of Goods Act 1979). Be fit for any purpose held out by The Supplier. Subject to clause 11.2 if The Customer gives notice to The Supplier (during the warranty period) within a reasonable time of discovery that some or all of the goods do not comply with the warranty set out in clause 11.1 The Supplier is given reasonable opportunity of examining such goods. The Customer (if asked to do so by The Supplier) returns such goods to The Suppliers place of business at The Customer cost The Supplier shall, at its option, repair or replace the defective goods, credit or refund the price of the defective goods in full including reasonable carriage costs. However, this warranty does not apply in the circumstances described in clause 11.2 Terms & Conditions

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